GENERAL
- Dubai Vigilance Group LLC maintains this Website and the E-commerce (“Site”) under the same domain or subdomains of vigilancegroup.ae .
- United Arab of Emirates is our country of domicile.
- The governing law is the UAE law.
- Visa or MasterCard debit and credit cards in AED and USD will be accepted for payment
- We will not trade with or provide any services to OFAC and sanctioned countries.
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- Cardholder must retain a copy of transaction records and Merchant policies and rules.
- User is responsible for maintaining the confidentiality of his account.
PAYMENT CONFIRMATION
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
REFUND POLICY
Users that received the username and password to access online courses and logged in through our website will be not be elegible for refunds. In all other cases, refunds can be requested via our contact form. Refunds will be done only through the original mode of payment.
CANCELLATION POLICY
Customer can cancel their order/requested serviceswithin 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
